A user account has various advantages. After registering, you can access your order history or view the status of your current orders. You can even collect loyalty points. In addition, it is no longer necessary to re-enter your personal details when placing further orders.

The following payment methods are available: Credit card, Paypal, invoice (Klarna), purchase in installments (Klarna), Twint and prepayment.

You can easily order our products in our online store and will receive a confirmation email after completing your order. If you have not received this, it may be for one of the following reasons:

- You have mistyped and entered an incorrect e-mail address.

- The e-mail has landed in the SPAM folder of your e-mail account.

- The order was not successfully completed. Please check your user account to see if the order has been received in our system. If this is not the case, please place the order again.

We ship worldwide. Shipping is free of charge. After receipt of your order, you will receive a confirmation email from us, as well as a shipping confirmation including tracking number. We ship our products with Swiss Post, DHL or UPS. The delivery times are normally as follows:

- Switzerland: 1 working day

- Germany/Austria: 2-3 working days

- Rest of Europe: 2-3 working days

- Worldwide: 3-5 working days

Pre-orders are an exception (if we do not have the product in stock). For pre-orders, the expected delivery date is noted on the corresponding product page.

You can check the status of your order in your user account or on the order confirmation page. You will receive the link to the order confirmation page by email once your order has been received.

We want to offer you a diverse range of products. That's why we use different movements with different functions depending on the collection. To get the most out of your watch, it is best to read the operating instructions carefully before using it for the first time. You can find the operating instructions for your model HERE. Alternatively, you can also find the operating instructions directly on the respective product page. Simply use the search function to find the product page for your model.

A chronograph has an integrated stop function that can be operated using the pushers on the watch. You can find the exact operating instructions for your model HERE. Alternatively, you can also find the operating instructions directly on the respective product page. Simply use the search function to find the product page for your model.

Automatic watches run without a battery and are wound automatically by the wearer's arm movement after the first winding. When our automatic watches are fully wound, they run for an average of approx. 48 hours, even when not in motion. If the watch is not worn for a longer period of time, it must first be wound again (30 - 50 turns of the crown clockwise). The time and other parameters such as date, day of the week, etc. must then be reset. You can find the exact operating instructions for your model HERE. Alternatively, you can also find the operating instructions directly on the respective product page. Simply use the search function to find the product page for your model.

LOUIS XVI watches are tested for water resistance up to 5 bar, which corresponds to the pressure of an assumed water column of 50 meters. This makes it suitable for everyday use, such as bathing, showering or washing hands.

The water resistance of a watch can deteriorate over time, for example as a result of ageing seals or accidental knocks against one of the components responsible for water resistance, such as the crown, pushers or watch glass. We recommend that you have the water resistance of your watch checked once a year.

All LOUIS XVI watches are made from 316L stainless steel, which is also used in the manufacture of surgical instruments and is extremely durable and never rusts.

This extremely high-quality 316L stainless steel also contains a small amount of nickel. However, the 316L stainless steel alloy limits the release of nickel. The nickel particles are trapped in the alloy and therefore remain firmly bound to the other components.

The fact that nickel is not released makes 316L stainless steel an anti-allergenic metal that does not irritate the skin. This means that watches made from 316L stainless steel can even be worn by people with a nickel allergy.

Our watch cases come in a wide range of sizes - so there is something for every wrist. The exact dimensions of the individual watches can be found on the respective product page.

Depending on the model, the length of our metal bracelets can be infinitely adjusted or adapted by removing links. A tool for removing the links is included with watches with the corresponding bracelet. Watch this short video to find out how to shorten a metal watch strap correctly.

If there is a defect, please fill out our service form and follow the instructions contained therein.

Yes, an exchange is generally possible. The condition is that the watch is unworn and absolutely as good as new, the strap has not been shortened, no protective film has been removed and the return period of 14 days has not been exceeded.

To exchange a watch, please fill in the exchange form and send the watch to the following address:

LOUIS XVI Watches
Schaffhauserstrasse 35
8006 Zurich
Switzerland

The shipping costs are to be borne by you.

So that we can recognize your parcel immediately and guarantee fast processing, please enclose the printed exchange form with the parcel.