A user account offers various advantages. After logging in, you can access your order history and view the status of your current orders. There is even the possibility to collect loyalty points. Additionally, re-entering personal data for further orders is no longer necessary.

The following payment methods are available: credit card, PayPal, invoice (Klarna), installment purchase (Klarna), Twint, and prepayment.

You can easily order our products in our online shop and will receive a confirmation by email after completing your order. If you have not received it, the following reasons may apply:

- You mistyped and entered an incorrect email address.

- The email ended up in the SPAM folder of your email account.

- The order was not completed successfully. Please check in your user account to see if the order has been received in our system. If this is not the case, please place the order again.

We ship worldwide. Shipping is free. After receiving your order, you will receive a confirmation email from us, as well as a shipping confirmation including a tracking number when the order is shipped. We ship our products with Swiss Post, DHL, or UPS. The delivery times are usually as follows:

- Switzerland: 1 working day

- Germany/Austria: 2-3 business days

- Rest of Europe: 2-3 business days

- Worldwide: 3-5 business days

An exception is pre-orders (when we do not have the product in stock). For pre-orders, the estimated delivery date is noted on the respective product page.

You can check the status of your order in your user account or on the order confirmation page. You will receive the link to the order confirmation page via email after the order has been received.

We would like to offer you a diverse range of products. Therefore, depending on the collection, we also use different movements with different functions. To make the most of your watch, it is best to read the user manual carefully before first use. You can find the user manual for your model HERE. Alternatively, you can also find the user manual directly on the respective product page. Simply use the search function to navigate to the product page of your model.

A chronograph has an integrated stopwatch function that can be operated using the pushers on the watch. You can find the detailed operating instructions for your model HERE. Alternatively, you can also find the operating instructions directly on the respective product page. Simply use the search function to navigate to the product page of your model.

Automatic watches run without a battery and are automatically wound by the wearer's arm movement after the first winding. When our automatic watches are fully wound, they run for an average of about 48 hours, even when stationary. If the watch is not worn for a longer period, it must first be wound again (30 - 50 turns of the crown clockwise). After that, the time and other parameters such as date, day of the week, etc., need to be reset. You can find the exact operating instructions for your model HERE. Alternatively, you can also find the operating instructions directly on the respective product page. Simply use the search function to access the product page of your model.

LOUIS XVI watches are tested for water resistance up to 5 bar, which corresponds to the pressure of an assumed water column of 50 meters. This makes them suitable for daily use such as bathing, showering, or hand washing.

The water resistance of a watch can diminish over time, for example, due to the aging of seals or accidental impacts on components responsible for water resistance, such as the crown, pushers, or watch glass. We recommend having the water resistance of your watch checked once a year.

All watches from LOUIS XVI are made from 316L stainless steel, which is also used in the production of surgical instruments, making it extremely durable and never rusting.

This extremely high-quality stainless steel 316L also contains a small amount of nickel. However, the stainless steel alloy 316L limits the release of nickel. The nickel particles are enclosed in the alloy and therefore remain firmly bound to the other components.

The fact that nickel is not released makes stainless steel 316L an anti-allergenic metal that does not irritate the skin. Thus, watches made of stainless steel 316L can be worn even by people with a nickel allergy.

Our watch cases come in various sizes - so there is something for every wrist. You can find the exact measurements of each watch on the respective product page.

The length of our metal bracelets can be adjusted continuously depending on the model or by removing links. A tool for removing the links is included with watches that have the corresponding bracelet. In this short video you will learn how to properly shorten a metal bracelet.

If there is a defect, please fill out our service form and follow the instructions contained therein.

Yes, an exchange is generally possible. The prerequisites are that the watch is unworn and in absolutely new condition, the strap has not been shortened, no protective films have been removed, and the 14-day return period has not been exceeded.

To exchange a watch, please fill out the exchange form and send the watch to the following address:

LOUIS XVI Watches
Schaffhauserstrasse 35
8006 Zürich
Switzerland/Switzerland

The shipping costs are to be borne by you.

In order for us to immediately recognize your package and ensure quick processing, please include the printed exchange form with the package.